Three categories at the CCAM night
transcosmos was recognised in three categories at the Customer Service Award 2026, handed out during the Contact Centre Association of Malaysia Industry Excellence Awards Night, the company said. It took gold in the Best Outsourced Inbound Contact Centre category for operations below 100 seats, silver in Best Contact Centre Support Professional, and bronze in Best Head of Contact Centre.
Two Malaysia staff cited
Norfatihah Amanda Abdullah, an L&D assistant manager at transcosmos Malaysia, was recognised in the trainer category, which the company said weighs service excellence, leadership, coaching effectiveness and the development of employee capabilities. Chew Kim Teng, head of operation at transcosmos Malaysia, was recognised in the contact centre head category, assessed on leadership, strategic thinking, execution and measurable business impact.
Two centres, 1,100 staff
The company said it runs two centres in Malaysia with roughly 1,300 seats and 1,100 employees. Across ASEAN it operates in Malaysia, Vietnam, the Philippines, Thailand, Indonesia and Singapore, providing contact centre, digital marketing and BPO services. transcosmos said the awards would push it to keep developing the people and capabilities behind its operations.