transcosmos said it was named a Leader for a sixth consecutive year in Everest Group's Customer Experience Management Services PEAK Matrix Assessment 2026, a study of customer experience service providers in the Asia Pacific region published in September 2026.
Everest Group is a research firm focused on strategic IT, business services, engineering services and sourcing. The assessment is a detailed review of 36 CXM providers in Asia Pacific, including contact center outsourcing companies, the company said. Everest Group said it assesses and recognises leaders on factors that include continuing analysis of the CXM services market across industries and geographies.
Dhruv Khosla, a practice director at Everest Group, said transcosmos' presence in key Asian markets, its multilingual delivery capabilities and its experience across industries and CX processes underpinned its position as a Leader. He said the company's digital CX proposition, anchored by its proprietary trans-DX for Support platform, lets enterprises bring together web, app, chat, chatbot, contact center and social-media support while improving self-service and streamlining customer support operations.
transcosmos said it provides contact center services, digital marketing services and BPO services to more than 3,500 companies, and that it will continue to help clients expand sales and optimise costs. The company said it launched operations in 1966 and operates 189 bases across 36 countries and regions, with a focus on Asia.